Protecting your privacy

This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

 

Topics

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • Marketing

  • What are your data protection rights?

  • What are cookies?

  • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Privacy policies of other websites

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authorities

 

What data do we collect?

MyCognition collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide MyCognition with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies.

MyCognition may also receive your data indirectly from the following sources:

  • The Being Well Family companies that you have registered with from our site.

How will we use your data?

MyCognition collects your data so that we can:

  • Direct you to appropriate services.

  • Process your order and manage your account.

  • Email you with other products and services we think you might like.

Under our Code of Conduct there are very strict rules about who we can share your information with and this will normally be limited to other people who will assist with the delivery of your cognitive fitness and training programme. This may include:

  • Healthcare professionals

  • Training partners

  • Teachers (in the case of the use of MyCognition in a school setting)

  • Clinical trial managers

In each case, the data will only be shared once you or your legal representative (in the case of minors) has provided explicit consent to do so.

Where you authorise us we may also disclose your information to your family, associates or representatives and we may also disclose your information to debt collection agencies if you do not pay our invoices.

If you agree, MyCognition will share your data with our partner companies so that they may offer you their products and services.

When MyCognition processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

  • MyCognition securely stores your data on secure data servers.

  • MyCognition will keep your Personal Identification and any related product derived data until you cease to be a member of the Being Well Family. Statistically anonymized data will be used for the further development of our products.

Marketing

MyCognition would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

  • The Being Well Family companies that you have registered with from our site.

If you have agreed to receive marketing, you may always opt-out at a later date.

You have the right at any time to stop MyCognition from contacting you for marketing purposes or giving your data to other members of the Being Well Family.

 

What are your data protection rights?

MyCognition would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access – You have the right to request MyCognition for copies of your personal data. We may charge you a small fee for this service.

  • The right to rectification – You have the right to request that MyCognition correct any information you believe is inaccurate. You also have the right to request MyCognition to complete the information you believe is incomplete.

  • The right to erasure – You have the right to request that MyCognition erase your personal data, under certain conditions.

  • The right to restrict processing – You have the right to request that MyCognition restrict the processing of your personal data, under certain conditions.

  • The right to object to processing – You have the right to object to MyCognition’s processing of your personal data, under certain conditions.

  • The right to data portability – You have the right to request that MyCognition transfer the data that we have collected to another organization, or directly to you, under certain conditions.

  • If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: admin@mycognition.com
     

Or write to us at:
MyCognition Limited, Trackside Office 1, English Institute of Sport Sheffield, Coleridge Road, Sheffield S9 5DA

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit www.allaboutcookies.org.

How do we use cookies?

MyCognition uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in

  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – MyCognition uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The MyCognition website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

MyCognition keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 21st Nov 2021.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at admin@mycognition.com

Or write to us at:

MyCognition Ltd, Trackside Office 1, English Institute of Sport Sheffield, Coleridge Road, Sheffield S9 5DA

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that MyCognition has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Email: www.ico.org.uk/concerns

Tel: 0303 123 1113